Unique Nature Guarantee

 Unique Nature Guarantee

Your Happiness is Our Priority

 Unique Nature Candles Satisfaction Guarantee

You are AMAZING and we appreciate you, which is why we want you to enjoy your experience with us.  Your happiness is our priority and why we guarantee every candle we make. 

If for any reason you don’t love your unused candle, you can exchange it for another within seven (7) days of receiving your purchase, just ship it back to us in its original condition and packaging.

 

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Return/Exchange Steps

Not in Love:

  • Fill out the form below with as much detail as possible so we can better serve you. Don't like forms?  Call us at 1-865-500-6920 and we'll take care of you.
  • Include your order number in your form message or have it ready to tell our Customer Care team when you call.
  • You’ll receive a Return Authorization Number.
  • Candles must be received by us in their original condition and packaging when returned. Please pack carefully.
  • Returns must be accompanied by a Return Authorization Number to receive an exchange.

Damaged in Shipping:

  • We do our best to ensure your candle arrives safely. In the unlikely event your candle arrives damaged, please email us at customercare@UniqueNature.com with your order number and a few photos of your damaged candle.  We'll make it right by sending you a replacement completely free.

Cancelling Orders:

  • To cancel an order, please contact us at 1-865-500-6920 as soon as possible. If your order has not yet shipped, we’ll refund your payment.

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